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Client Newsletters on RoomSaver.com

RoomSaver.com Monthly

August 2003

WHAT'S NEW WITH ROOMSAVER.COM? This newsletter is the first in a series of monthly newsletters that we'll be generating via e-mail. Soon, we will have all newsletters posted on RoomSaver.com on the Advertiser's Corner page where you normally login to your account. We'll keep you posted and provide you with industry news and information concerning our products and services as well as promotional information on select products.

PRODUCT NEWS?
RESERVATION CALL SOURCE: Reservation Call Source will attract online travelers and FILL YOUR ROOMS! 38% of RoomSaver.com's visitors prefer to reserve rooms over the phone! Reservation Call Source provides you with a toll free number, which will appear on your coupon so that you can track incoming calls from your RoomSaver.com advertising. When you answer, the 'whisper' feature announces, 'This guest was sent to you by RoomSaver.com.' Take advantage of the Reservation Call Source product and upgrade your listing NOW during our introductory rate period! Call 1-800-ROOMSAVER (766-6728) or e-mail sales@roomsaver.com and get started today!

ROOMSAVER.COM's NEW LOOK?

• TOP NAVIGATION - Our navigation menu is now horizontally displayed across the top of the Home Page rather than vertically along the left-hand side. This new design gives RoomSaver.com a clean look, making it even easier for travelers to find your ads!
• RATE CHECKER - Visitors use our exclusive Rate Checker to compare rates of the hotels in our database. To refine the search, users simply select the brand name or amenity of the hotel in which they are interested.
• MONTHLY REPORTING - All advertisers automatically receive a summary of coupon activity on a monthly basis. There is now the opt-in feature of receiving monthly reporting via fax and e-mail. We also e-mail and fax notifications to you when a coupon is clipped or printed as a reminder of how well RoomSaver.com works and to notify you of potential customers.
• VIRTUAL TOUR SEARCH - Now users can search hotels that have a virtual tour. There is a separate search as well as links to those virtual tours at the corresponding state and city search levels. Interested in upgrading your package with a virtual tour? E-mail sales@roomsaver.com or call 1-800-ROOMSAVER (766-6728).
• FEATURED PROPERTY SEARCH - Users can also search just the Featured Properties on RoomSaver.com. Not only does this make it easier for the user to find our best advertisers, but also it gives much more exposure to our advertisers. Also included in this new feature is a link on the results page that shows all of the featured properties instead of having to cycle through four at a time with page refreshes. Interested in upgrading your package to include a Featured Property with our Featured Premium package? E-mail sales@roomsaver.com or call 1-800-ROOMSAVER (766-6728).

WHAT'S NEW IN THE HOTEL INDUSTRY? Did you know that travelers consider the best hotel rates to be found on the Internet? In an article from Hospitality News Resource (www.hotelnewsresource.com), thirty-four percent (34%) of travelers, who took an online survey created by CHG Coyle Hospitality Group, indicated that the Internet was the source for the best hotel rate. However, 25% indicated that calling the hotel directly also gets the lowest rate. 'Even if the caller is rate-motivated, they experience a hotel's service and hospitality meaningfully for the first time when they call. A hotel's performance at this critical juncture is an opportunity that should be maximized to its fullest. The buyer has looked and now they have decided to touch.' Hotels that portray outstanding hospitality and service skills over the phone will remind potential guests that while the Internet is innovative and convenient, great service is just as important.

Did you know that the Reservation Call Source product from RoomSaver.com includes daily reports, which allow you to track leads and contact missed calls? This new product can bring you up to five calls per day, which could potentially be five occupied rooms nightly! Find out how you can get RoomSaver.com's Reservation Call Source by calling 800-ROOMSAVER (766-6728) or e-mailing sales@roomsaver.com today!

TECHNOLOGY FACTOID... During each week of July 2003, RoomSaver.com averaged 698 new Travel Club members for a grand July total of 2,792 new members! And, according to the comScore Media Metrix ratings service, 14 million, or 15% of all Internet users, surfed the net for hotel and resort-related information.

IN THE SPOTLIGHT... Bill Deitz of the Courtyard by Marriott said, 'RoomSaver has been a huge supplier of incremental revenue to our property. It generated 300+ room nights in the first three months we were involved. Our sales person (Angel) has been a great help and made the relationship seamless.' Thank you, Bill, for sharing your positive experience with us!

SUCCESS STORIES? We want to know about your success using RoomSaver.com, and what your property and guests think. If you, your colleagues or one of your guests would like to share an experience with us, e-mail Katie.glaser@roomsaver.com. If we feature you as part of IN THE SPOTLIGHT, you'll receive a free gift!

TRAVELER TRIBUTE? Here is what Jennie B., a value-conscious traveler, had to say about RoomSaver.com: 'When my husband and I travel, we never leave home without your coupons. Your Web site makes planning our trip so convenient. Being seniors, the discounts hotels offer are no comparison to the money we have saved on our trips with the coupons. Also, when I check prices online with different Web sites who say they offer the lowest rate, there is no comparison with RoomSaver.com. Thank you.' This is merely one of many stories on how RoomSaver.com really works!

COMMENTS - Share your opinions and suggestions about RoomSaver.com! Informing customer service about your concerns will help us make RoomSaver.com work better for you. Contact customer service at 800.766.6728 or e-mail custserv@roomsaver.com.

Is there information you would like to see in RoomSaver.com Monthly? E-mail your suggestions to the editor at Katie.glaser@roomsaver.com.